How We Handle Your Details
Your privacy matters from the moment you open an account with us. This policy sets out what we collect when you sign in, why we need it, and...
What This Policy Sets Out
This policy covers the personal details you give us when you register, the payment references created when you move money through supported rails, and the technical records our servers keep while you browse. It applies wherever we operate, and where local law permits a different standard we follow whichever rule is stricter. Some services stay unavailable in supported regions until the legal
position is clear, and we will tell you on your account page when that changes. We ask for the minimum we need to run your account, confirm who you are, and settle transactions. Anything beyond that is optional, and you can say no without losing access to the lobby.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Where To Reach Us
You can raise anything about this policy with us directly, and you never need a reason to ask. Tell us what you want corrected, explained or removed, and we will set out plainly what is possible under the rules that apply to your account.
Email our privacy desk
Write to the address listed on your account page and a person on our operations team reads it. We reply in Pakistani English and confirm the ticket number so you can follow the thread.
In-account message
Signed-in account holders can open a message thread from the profile menu. It keeps your question and our reply in one place, attached to the account this policy applies to.
Formal written request
If you want a fuller record of what we hold, send a written request from your registered email. We confirm the account first, then return the detail in a readable format.
The People Behind The Wording
This policy is written and maintained by the team that runs account operations on solat pkr, not handed to an outside agency. When our payment flow, support hours or security practice shifts...
Written in-house
The same operations team that answers your support messages drafts this page, so the wording matches what actually happens when you use your account day to day.
Plain Pakistani English
We skip legal padding where a short sentence works. Terms like JazzCash, Easypaisa, SadaPay and Raast appear as you would say them, not in abstract categories.
Change history kept
Each time we alter a clause we log the date and the reason. If you ask, we can tell you what moved between two versions of this policy and why.
Payment logic explained
Rather than saying we process transactions, we describe what the rail shares with us, what stays with your bank or wallet, and how long a record sits on our side.
Security practice stated
We describe the actual controls behind your account, including session checks and sign-in confirmation, so you can judge how your details are held without any dressing up.
One route to ask
Every question about this policy routes to a single contact path, so you are never passed between departments when you want something corrected, explained or removed from our records.
How Our Policy Pages Fit Together
Each policy page on solat pkr deals with one subject, and they are meant to be read side by side. Where a term appears on more than one...
| Account terms | Our account terms describe what you agree to when you register, while this page describes what we do with the details you give. Read them together for the full picture. |
|---|---|
| Cookie settings | The cookie page lists the small files your browser keeps and the switches you control. This page explains the wider handling of your data beyond those files. |
| Identity checks | Our verification page covers why we ask for documents. Here we explain how long those documents are held, who can open them, and when they are deleted. |
| Withdrawal timing | Withdrawal pages set out how fast money leaves us. This policy deals with the record of that transfer, what we keep and what the payment rail keeps instead. |
| Payment rails | JazzCash, Easypaisa, SadaPay, NayaPay and Raast each have their own handling rules. We point you to their notices and state what reaches our systems and how long it stays. |
| Complaints route | If you disagree with how we handled a request, the complaints page explains the escalation steps. The same timeline applies to privacy requests as to any other issue. |
| Policy updates | Whenever we revise wording, the update page records the date and the summary. You can compare the old clause against the new one before accepting the change. |
How This Page Is Laid Out
We shaped this page so you can find a clause without reading the whole thing. Headings are short, the chip row names your rails, and each paragraph deals...